Service Desk Agent (m/w/d)

  • CANCOM
  • Aachen
  • Köln
  • Košice
  • Langenfeld
  • Junior, Career start
  • Work experience
  • Technical occupations (other)
  • Fulltime
Service Desk Agent (m/w/d), 1. image

ABOUT CANCOM

At CANCOM, you will be surrounded by an innovative, agile and sustainable environment. More than 5.600 employees work day in, day out to improve collaboration and exchange in various areas of life by using modern IT solutions. Do you want to be a part of it and take the next step in your career? Then join us on our Digital Journey. We are looking forward to meet innovative and open minded people from all different areas. What matters to us is that you are dynamic, self-driven, and eager to reach for excellence as a team.

YOUR NEW JOB

  • As the contact person for our customers' IT contacts, you ensure optimal technical support for all inquiries - from initial analysis to troubleshooting
  • You support our customers and take over activities with your know-how in 1st & 2nd level support
  • You work in a renowned ticket system according to ITIL best practices
  • You ensure smooth processes in escalation management
  • An attractive and flexible shift model is available to you for this, which is worked out together in the team

THIS IS YOUR PROFILE

  • You are service-oriented, enthusiastic about technology and enjoy interacting with people
  • You have successfully completed an IT apprenticeship or have comparable know-how acquired in practice
  • You have extensive Windows knowledge in the areas of Win10/Win11, Exchange, Active Directory and DHCP/DNS
  • You have general network knowledge in the area of routing/switching as well as analytical thinking for troubleshooting
  • Good written and spoken German and English skills round off your profile 

OUR BENEFITS

  • Flexible working hours and mobile office in coordination with the manager
  • State-of-the-art equipment including company phone, which may also be used privately
  • Discounts thanks to the "Corporate Benefits" portal
  • Bike leasing
  • Free beverages & vitamins (fruit)
  • Further training opportunities
  • Employee events
  • Paul Hofmann
  • Recruiting Consultant
  • +49 89 54054-5454