(Senior) ServiceNow Solution Architect (m/f/d)

  • CANCOM
  • Berlin
  • Dresden
  • Frankfurt am Main
  • Hamburg
  • Hannover
  • München
  • Nürnberg
  • Stuttgart
  • Work experience
  • Senior, very experienced
  • IT
  • Fulltime
(Senior) ServiceNow Solution Architect (m/f/d), 1. image

ABOUT CANCOM

At CANCOM, you will be surrounded by an innovative, agile and sustainable environment. More than 5.600 employees work day in, day out to improve collaboration and exchange in various areas of life by using modern IT solutions. Do you want to be a part of it and take the next step in your career? Then join us on our Digital Journey. We are looking forward to meet innovative and open minded people from all different areas. What matters to us is that you are dynamic, self-driven, and eager to reach for excellence as a team.

YOUR NEW JOB

As a (Senior) ServiceNow Solution Architect, you take on a leading role in the technical and functional design of service‑management solutions:

  • You are responsible for the end‑to‑end architecture of modern ServiceNow solutions for our customers – from presales and design all the way to successful implementation
  • You analyze complex business processes, translate requirements into scalable technical architectures, and define modular, future‑proof solutions
  • You design integrations, data models, automations, and platform strategies based on current ServiceNow best practices
  • You work closely with our developer and consultant teams, ensure technical governance, and enforce compliance with established standards
  • As a senior, you support the team in further developing our methods, templates, and technical platform standards

THIS IS YOUR PROFILE

  • A successfully completed degree in Computer Science, Business Informatics, or a comparable qualification
  • Several years of experience as a ServiceNow Architect, Lead Consultant, or Senior Developer
  • Deep expertise in multiple ServiceNow modules (e.g., ITSM, ITOM, CSM, HRSD)
  • Strong knowledge of architectures, integrations, data models, Flow Designer, CMDB, and modern platform capabilities
  • Experience in leading workshops, advising customers, and defining technical target architectures
  • ITIL knowledge and a solid understanding of end‑to‑end processes in Enterprise Service Management
  • Strong communication skills, professional demeanor, and enthusiasm for customer interaction
  • Excellent English skills
  • Willingness to travel depending on project phase

OUR BENEFITS

  • Flexible working hours and mobile office in coordination with the manager
  • State-of-the-art equipment including company phone, which may also be used privately
  • Discounts thanks to the "Corporate Benefits" portal
  • Bike leasing
  • Free beverages & vitamins (fruit)
  • Further training opportunities
  • Employee events
  • Sascha Sturm
  • Team Leader Recruiting
  • +49 89 54054-5454