Architect Service Hub (m/f/d)

  • CANCOM
  • Berlin
  • Frankfurt am Main
  • Köln
  • Košice
  • Leipzig
  • München
  • Stuttgart
  • Work experience
  • Architecture, Civil Engineering
  • Fulltime
Architect Service Hub (m/f/d), 1. image

ABOUT CANCOM

At CANCOM, you will be surrounded by an innovative, agile and sustainable environment. More than 5.300 employees work day in, day out to improve collaboration and exchange in various areas of life by using modern IT solutions. Do you want to be a part of it and take the next step in your career? Then join us on our Digital Journey. We are looking forward to meet innovative and open minded people from all different areas. What matters to us is that you are dynamic, self-driven, and eager to reach for excellence as a team.

YOUR NEW JOB

  • Advising our clients on solutions in the areas of IT services and IT outsourcing
  • Collaborating and coordinating with colleagues from specialized departments—such as networking, workplace, etc.—to further optimize our infrastructure and that of our clients
  • Identifying and processing client requirements and developing solution proposals in collaboration with the sales team
  • Presenting sophisticated solution proposals to C-level executives
  • Participating in workshops and technology days
  • Ensuring our service quality in the area of customer SLAs together with the relevant staff
  • Needs assessment and analysis, design, and further development of IT service management processes (Incident, Problem, Change, etc.) within the framework of the device and customer lifecycle
  • Conducting service and project reviews with customers and managing or participating in internal and external meetings relevant to service delivery
  • Responsible for the operational and continuous improvement of existing services (life cycle)
  • Providing technical leadership to a team of up to 10 employees
  • Authorizing and documenting all changes to the IT infrastructure and its components (configuration items)

THIS IS YOUR PROFILE

  • Degree in Computer Science/Business Informatics or a completed IT vocational training program
  • Several years of professional experience in the planning, design, and further development of complex IT environments and related IT projects
  • Expert knowledge in the field of data backup and recovery, preferably with Commvault
  • Solid knowledge of data center IT—servers, storage, networking, and hybrid IT
  • Experience in the technical leadership and management of hybrid teams (remote and on-site)
  • Analytical skills, the ability to think abstractly, and strong strategic competence
  • High level of initiative, along with an independent, systematic, and meticulous approach to work, combined with a strong customer focus
  • Ability to work independently, along with strong communication and teamwork skills
  • High level of innovation and a results-oriented mindset Quick learner with the ability to independently analyze complex issues
  • Strategic development of key accounts in collaboration with Key Account Management
  • Experience in managed services, executing outsourcing projects, and service management (e.g., ITIL) is desirable
  • Very good written and spoken German, as well as at least a working knowledge of technical English

OUR BENEFITS

  • Flexible working hours and mobile office in coordination with the manager
  • State-of-the-art equipment including company phone, which may also be used privately
  • Discounts thanks to the "Corporate Benefits" portal
  • Bike leasing
  • Free beverages & vitamins (fruit)
  • Further training opportunities
  • Employee events
  • Shirley Schochow
  • Recruiting Consultant
  • +49 89 54054-5454